Background: Several of the high-rise buildings we manage use sophisticated building communication software programs that allow us to contact the residents via an automated phone call, recorded message, text message and/or email. The software also allow us to create groups based off building tiers or floors so that we can send the communication to a specific group or to the entire building.
Challenge: During the middle of the summer, there was an issue with a leaking pipe and weak pump that was going to render one of our largest high-rise buildings without water for 9-12 hours. Not only was this going to leave the residents without consumable water for 9-12 hours, but it was also going to incapacitate the cooling system for the building. The building was essentially going to be uninhabitable for that time period.
Action and Outcome: The manager of the building took decisive action. She made arrangements with the appropriate maintenance staff and contractors to tackle the pipe and pump problems. She also booked hotel rooms for the night at a location two blocks from the building at a discounted rate for the residents. Following these actions, she quickly communicated the situation to all the residents in order to minimize confusion and panic. She used the communication software to send out phone calls, text messages and emails to all the residents. Not only was the situation mitigated effectively by the manager, but the efficiency of this building communication technology allowed her solution to be known to the residents in the least amount of time possible. This technology allowed the manager to focus more time and energy on addressing the immediate problem instead of being inundated by antiquated communication methods.